Frequently Asked Questions
Everything you need to know about your Dr. Woof Apparel order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders can take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are free, but a small processing fee may apply for full refunds to the original payment method.
How do I care for my Dr. Woof garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking link. You can also view your order status by logging into your account on our website.
Are your materials sustainably sourced?
Yes, Dr. Woof Apparel is committed to ethical manufacturing. We prioritize eco-friendly textiles and work exclusively with factories that ensure fair labor practices and safe working conditions.